"If it wasn't for the honesty and integrity of the guys you send us, this would not have happened! They could have very easily walked away with this ring and none of us would have known."
You don't need to spend more than an hour or two on an MSI job site to realize that straightforward is an amazingly accurate way to describe the culture at the Kansas City region's go-to company for commercial interior installation services. (They install and reconfigure systems and freestanding furniture, movable walls, custom millwork and more.)
Straightforward. It's how MSI people talk, how they approach their work, how they solve problems, how they run the company. And it's at the heart of the business relationships that have made Multi Systems Installation an ongoing success now for 30 years. (The company was founded in 1984.)
Back to the ring mentioned at the top of this post.
It's a man's wedding band. Todd Irish, an MSI installer, discovered it hidden away in a Herman Miller Aeron chair he was repairing one day last week at an investment management group's headquarters in Kansas City, Missouri.
Jim Holt, the MSI lead man on site that day, immediately brought the ring to a member of the client's facility management team. She circulated the news about the discovery of a ring and before long got a call from a former employee who'd been contacted by an old teammate who's a current employee.
After describing the ring "perfectly," the facility manager reported, the former employee went on to explain that he lost his wife about a year ago due to a serious illness. Getting back this token of their marriage made him very happy.
The client facility manager related this story in an email to Brian Johnson, a senior project manager at MSI. She concluded by writing this: "We have always liked Jim, Todd and Damon [another MSI installer] for a long list of reasons and what happened today is just one example of those reasons."
Congratulations to Rick Kelly and Rob Hall and their entire team on the 30th anniversary of MSI's founding. Best wishes for the future from your FSN colleagues.